Employee Benefits Administrator - Flex

Redhill; occasional travel as required

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Job Summary

As a rapidly growing business, we are looking to recruit a new member to join our team in providing excellent service to our corporate clients and their employees, administering their employee benefits.

There are three distinct aspects to this role:

Client support – you will be working with our clients’ HR and benefit administration staff to deal with any queries they may have with the administration of their benefit portfolio. Queries may be by phone or email, and may be about individual employees, benefits as they apply to all employees, or benefit provider issues.

Employee support – providing Helpline support to our clients’ employees, you will be the person they talk to by phone or email.

Benefit administration – you will be keeping all relevant data up to date, and producing regular reports for benefit providers and clients on employee participation including joiners and leavers. This will involve significant use of Excel as well as a healthy dose of common sense when ensuring data provided by our clients is complete and accurate.

You should ideally have a good working knowledge of employee benefits which can range from traditional Group Risk and Healthcare products such as life assurance, medical and dental insurance to gym membership and bike schemes. If your background isn’t employee benefits you should be able to demonstrate transferable experience from elsewhere, ideally within the Financial Services sector.

Provision of excellent service to our clients and their employees is paramount within this role – you must be able to demonstrate experience managing administration for a portfolio of clients to a high standard, applying a proactive approach to ensure that all clients’ expectations are managed fully throughout.

Key Responsibilities / Accountabilities

  • Resolving Helpline queries from clients and employees
  • Processing employee data using a combination of Excel and administration systems, including new starters,
    leavers and changes, to accurately produce all relevant reports for Insurers, providers and payroll
  • Ensure all employee data is processed within agreed service levels
  • Administering all aspects of clients’ monthly and annual enrolments
  • Support consultants with taking on new clients and assist with renewal project work
  • Working with the rest of the team to review and improve processes and systems
  • As well as all the above, due to the ever-changing nature of the business, you may from time to time be required to undertake other activities of a similar nature that fall within your capabilities

Skills and abilities needed to perform role

You will be a competent user of Excel, ideally with experience of validating and manipulating employee data

A warm and friendly yet professional telephone manner when dealing with clients and their employees

Great communication skills – verbally and written – both within our team and with anyone you have contact with

You will be highly resourceful, demonstrating the ability to adapt to new technologies and new methods of working

Creativity – suggesting new or improved ways of working

Able to work to a high level of accuracy

Able to work well under pressure and meet delivery targets

Knowledge and Experience

Preferably educated to degree level or similar in a relevant subject, however minimum Pass at C or above for Maths and English at GCSE or equivalent considered

You must be a highly competent user of Excel

Experience of the employee benefits market is desirable

A good understanding of the General Data Protection Act and how that effects all aspects of this role, together with other relevant legislation / regulations (eg Anti-Money Laundering)

You must have experience of other Microsoft Office applications including Word and Outlook