As a rapidly growing business, we are looking to recruit a new member to join our team in providing excellent service to our corporate clients and their employees, administering their employee benefits.
There are three distinct aspects to this role:
Client support – you will be working with our clients’ HR and benefit administration staff to deal with any queries they may have with the administration of their benefit portfolio. Queries may be by phone or email, and may be about individual employees, benefits as they apply to all employees, or benefit provider issues.
Employee support – providing Helpline support to our clients’ employees, you will be the person they talk to by phone or email.
Benefit administration – you will be keeping all relevant data up to date, and producing regular reports for benefit providers and clients on employee participation including joiners and leavers. This will involve significant use of Excel as well as a healthy dose of common sense when ensuring data provided by our clients is complete and accurate.
You should ideally have a good working knowledge of employee benefits which can range from traditional Group Risk and Healthcare products such as life assurance, medical and dental insurance to gym membership and bike schemes. If your background isn’t employee benefits you should be able to demonstrate transferable experience from elsewhere, ideally within the Financial Services sector.
Provision of excellent service to our clients and their employees is paramount within this role – you must be able to demonstrate experience managing administration for a portfolio of clients to a high standard, applying a proactive approach to ensure that all clients’ expectations are managed fully throughout.
You will be a competent user of Excel, ideally with experience of validating and manipulating employee data
A warm and friendly yet professional telephone manner when dealing with clients and their employees
Great communication skills – verbally and written – both within our team and with anyone you have contact with
You will be highly resourceful, demonstrating the ability to adapt to new technologies and new methods of working
Creativity – suggesting new or improved ways of working
Able to work to a high level of accuracy
Able to work well under pressure and meet delivery targets
Preferably educated to degree level or similar in a relevant subject, however minimum Pass at C or above for Maths and English at GCSE or equivalent considered
You must be a highly competent user of Excel
Experience of the employee benefits market is desirable
A good understanding of the General Data Protection Act and how that effects all aspects of this role, together with other relevant legislation / regulations (eg Anti-Money Laundering)
You must have experience of other Microsoft Office applications including Word and Outlook