The primary role of the Data Operations Specialist within Psyon is to ensure timely, accurate on-boarding of client data, and provide tailored guidance and support, in order to drive strong client engagement and assure the integrity of the Psyon Empower platform. This is achieved with exemplary attention to detail, a desire to support process adherence and improvement, and highly effective client communications. The Data Operations Specialists will develop a good working knowledge of group risk products; including an understanding of the data requirements of insurers when pricing & managing group risk products.
Within the role you will be expected to lend support to the Online Consulting Team, provide guidance to internal & external clients, sometimes on-site at client locations, and demonstrate expertise on relevant platforms and tools. Psyon is committed to nurturing talent; the successful candidate will have a clear career path, showing the potential opportunities for development.
Support the on-boarding of customer data into Elysium, the proprietary employee benefits online administration platform through:
Build an understanding of the high level process flow in other areas where there is reliance on Elysium data to execute deliverables and specifically:
Support the ongoing platform development and improvement, and help enhance clients’ experience through:
Deliver an accurate, efficient and reliable service through:
Operate within the required data quality, document management and compliance frameworks in order to maintain consistently high service-levels by means of: